Privacy Policy

Mart Designs Kenya (Mart Designs) provides hardware and construction materials, interior design, and building services. For questions about your personal data, contact us at johnstonorigination@gmail.com or through our Contact page.

Depending on how you use our site and services, we may collect:

• Your name, phone number, and email address.
• Your delivery address, county, and town.
• Order details and order history.
• Details you provide when requesting a quote or service.
• Files and images you upload with a request.
• Messages submitted through our contact form.
• Basic usage and analytics data, such as pages visited and information about your browser or device.

We use personal information to:

• Process and manage orders and confirm M-PESA payments.
• Arrange delivery and communicate about your order.
• Respond to quote requests and provide requested services.
• Provide customer support and answer enquiries.
• Meet applicable legal and regulatory obligations.

We share information with service providers that help us operate our business: IntaSend processes M-PESA payments; Cloudinary stores uploaded images and files; Supabase provides database services; and Vercel hosts the website. They process information to provide their services to us. We do not sell personal data.

We may also disclose information when required to meet legal obligations or to protect our rights and the security of our customers and services.

M-PESA payments are initiated through our payment provider. We receive payment status information needed to process your order, but we never see or store your M-PESA PIN.

Our site may use cookies or browser local storage to support site functionality. Local storage can retain your cart and quote state so they remain available when you return. You can clear this data through your browser settings; doing so may remove saved cart or quote details.

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, including completing transactions, responding to requests, and meeting legal obligations.

We use reasonable technical and organisational safeguards to protect personal information against unauthorised access, loss, or misuse. No method of transmitting or storing information can be guaranteed completely secure.

Subject to applicable law, you may request access to or correction of your personal information, ask us to delete it, or object to certain processing. To exercise a right, email johnstonorigination@gmail.com or send your request through our Contact page. We may need to verify your identity before responding.

Our services are intended for adults making purchases or requesting business services. We do not knowingly seek to collect personal information from children. If you believe a child has provided us personal information, please contact us so we can review the request.

We may update this policy from time to time. The date at the top of this page shows when it was last updated.

If you are not satisfied with how we handle a data protection concern, you may lodge a complaint with the Office of the Data Protection Commissioner (Kenya).

For questions about this policy or to contact Mart Designs, reach us using any of the options below.

• Visit our Contact page
• Chat with us on WhatsApp: +254722936358
• Email johnstonorigination@gmail.com